Customers Rank PolicyCore High for Customer Satisfaction, Technology and Functionality
We are very pleased to have recently received the highest Novarica Average Customer Experience (ACE) Ranking for “overall customer satisfaction” for a property and casualty insurance policy administration system. Novarica, an insurance technology research, consulting and advisory firm, produces ACE Rankings through an online survey of senior technology and operational executives who have direct experience with the product and organization.
The numbers were very strong in several categories. The Novarica ACE Ranking Report gave PolicyCore a total score of 94 and the highest recorded ranking of 99 out of 100 for “overall customer satisfaction” for a property and casualty insurance policy administration system. Customers completing the survey also gave scores of 96 for “technology” and 93 for “functionality”.
The survey responses highlighted enhanced productivity, effectively addressing business problems, little to no service or performance issues, alignment to insurers’ business interests and all respondents highly recommended Exigen Insurance Solutions to peers.