It’s Groundhog Day for Benefits Enrollment Technology

Photo courtesy of http://bit.ly/1tVwkpT

On February 2, Groundhog Day, something different happened at the annual LIMRA Enrollment Technology Strategy Seminar (ETSS). For the last three years, EIS Group has sponsored ETSS and each year, the latest approaches and challenges to benefits enrollment are discussed. But just as the venerable Punxsutawney Phil himself is prone to do, each year the attendees see their long shadows – of legacy technology constraints – and withdraw to comfortable, insulated dens rather than embrace an early spring of much-needed change. Not this year. For the first time, the conference coalesced around the root cause of enrollment problems: connectivity.

7 Essential Technologies for Engaging Insurance Customers

You got the email. “We need to improve our customer experience. Our conversion and retention numbers are down. What can you do?”  In fact, you got several emails and briefings from marketing and line-of-business leaders, and you were copied on a complaint from a key producer citing frustrated policyholders. You know what it will take, but how do you explain in a simple and concise way to peers that it will entail a whole new level of integration between your sales, marketing, and core systems?

360° Customer View: You Can Look, but Can You Touch?

Like the lives of so many celebrities and reality show families, whose relationships and daily interactions are splashed across our screens, insurers’ views of their customers present the same frustrating dilemma: sometimes they want to reach into the customers’ world and try to help influence decisions. But just like on TV, it seems today’s insurers can look, but aren’t actually touching their customers. True customer engagement continues to evade even the savviest of carriers. 

Are We Still Talking About Suite vs Best of Breed?

It has been a perennial topic. Much has been said and copious ink spilt on the suite vs best-of-breed core system debate. Adding to it, I recently participated in a webinar hosted by Insurance Networking News entitled “Have Suites Won the Policy Admin War?” It reviewed the pros and cons of implementing full suite core systems vs integrating various best-of-breed solutions. But this time I found it hard to repress the thought: “Why are we still talking about this? The war is indeed over. “

Power of Peers: Who’s Got the Game Plan for Legacy Replacement?

Where do you get a game plan for a game you have never played?     

The St. Louis Cardinals recently got themselves into a scalding pot of legal and ethical hot water for their alleged hack of the Houston Astros database. Baseball pundits speculate that the Cardinals knew exactly what they were looking for, where to find it and the competitive advantage it held for their game plan. 

This isn’t the case for many insurers as they undertake core insurance systems replacements, often for the first time in their careers.

AAA NCNU Insurance Exchange Recognized as 2013 Model Insurer as Personal Lines Products Roll-out Continues

Congratulations to customer AAA Northern California, Nevada & Utah Insurance Exchange for their recognition as a Celent 2013 Model Insurer for policy administration. Several Insurance Exchange and Exigen staff were on hand in Boston in February at the awards ceremony that highlighted the benefits of the company’s transition to a new policy administration system and their utilization of effective change management practices to accomplish it.  

Best’s Review 2013 Innovation Award to NBIC - Increases in Revenue, Efficiency and Distribution on Exigen SaaS Core Systems Recognized

It was a great way to start the year! We were very pleased to get the news that Narragansett Bay Insurance Company (NBIC) had been chosen to Best’s Review’s 2013 Innovation Showcase. Our congratulations to NBIC and its CIO Mike Anselmo and his team.  NBIC is one of ten companies in the showcase recognized for forward-thinking among insurance organizations.

NBIC Nets a 2012 CIO 100 Award for its Core Systems Transformation

Every year, the CIO 100 Awards honor 100 companies that demonstrate excellence and achievement in innovation and business value. This year, Narragansett Bay Insurance (NBIC) was among the select few for a project lead by NBIC’s CIO, Mike Anselmo. Exigen Insurance is pleased to congratulate Mike and NBIC for their success and recognition for what CIO magazine describes as “using IT in innovative ways to deliver competitive advantage to the enterprise and enable growth.”

AAA NCNU Insurance Exchange Deploys Exigen Policy Administration, Billing and Distribution Solutions

Roll-out of Auto Products in California Introduces AAA NCNU Insurance Exchange’s Multi-state Business Transformation and Technology Modernization

Exigen Insurance Solutions announces that AAA Northern California, Nevada, and Utah (NCNU) Insurance Exchange has rolled out Exigen Insurance Solutions’ policy administration and billing solutions for its California book of automobile insurance. The deployment is the first stage in providing AAA-branded personal lines insurance to more than 17 million AAA members in the 26 states served by AAA NCNU Insurance Exchange. Nearly one million auto policyholders and 1.7 million cars in California are insured by AAA NCNU.