Before esure partnered with EIS, they were managing their insurance operations on outdated legacy systems that were slowing them down, keeping them from keeping up with the demands of the modern marketplace.
Not being content to carry on business as usual in the slow lane, they had a bold mission: “Fix Insurance for Good.” And with EIS, they did just that.
From Legacy Limits to Cloud-Native Freedom
esure embarked on a multi-year digital transformation with one goal: to ditch the tech stack that was holding them back to and build a platform that could keep up with their ambitions. Their legacy systems had the usual suspects of issues, like no unified customer view and batch processing that caused an unnecessarily complicated claims process.
EIS OneSuite™ provided esure with a cloud-native, data-fluid platform designed not just to keep up with the insurance industry’s evolution, but to lead the charge. The result? A future-proof tech stack that supports growth, innovation, and a superior customer experience.
Fast-Tracking Success: The Metrics That Matter
- It only took 7 weeks to migrate all of esure’s home insurance line onto EIS, thanks to the groundwork done earlier in their transformation project.
- All legacy technology was decommissioned within 3 months
- Over 2 million policies are now managed on EIS
- 80% of customer contact is now self-service
- 92% of customers resolve their issues on first contact, and do not need to contact esure again within five days of their first contact
The Impact: Beyond the Bottom Line
Yes, esure saw impressive ROI within months of going live with EIS, but the transformation wasn’t just about cutting costs. It was about redefining what insurance can be:
- Customer-Centric Operations: With a unified view of customer data, esure can deliver personalized, empathetic service that feels more human and less transactional.
- Operational Efficiency: The decommissioning of legacy systems eliminated dual run costs, streamlining operations and reducing overhead.
- Innovation-Ready: No more tech bottlenecks. esure’s teams can now experiment, iterate, and innovate without being held back by outdated infrastructure.
Lessons for Other Ambitious Insurers
esure’s journey is a masterclass in how to execute a digital transformation with precision and purpose. It’s proof that insurers don’t have to be hamstrung by legacy systems forever, and that with the right technology partners, even complex insurance operations can be modernized for the better.
So, if your insurance tech stack feels you’re stuck in the “modern” era of flip phones and T9 texting, maybe it’s time to upgrade.
If you want to dive deeper into esure’s transformation journey? Check out the full case study here to see how they did it and what lessons you can apply to your own digital transformation.
