Discover how combining analytics and generative AI can help benefits carriers unlock valuable insights and streamline operations from customer service to fraud detection.
Carriers have spent a long time focusing on true group products, with little to no end-customer engagement — let alone personalization. With a group-centric model entrenched into the core of their business, doing an immediate about-face to a customer-centric approach simply wasn’t feasible.
The recent shifts in employee benefits — and the resulting demand on benefit providers’ technology capabilities — means benefits insurers must make fast-paced tech upgrades to keep up. Without the right underlying technology, these enhancements can be difficult to implement, deploy, and manage.
Ambition is going to be vital during insurance’s next stage of evolution. Today ambitious insurers are building customer experience as a way to differentiate themselves, expanding products and partnering across an ever-expanding ecosystem to bring new value to customers’ lives.
Tony Grosso explores how the insurance industry has changed over the past decade and how technology will either be the super power for your growth or your achilles heal.
In 2022, data is the lifeblood of your business decisions. And while there’s no shortage of data in the insurance industry — think: claims data,...
Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping...
Discover how combining analytics and generative AI can help benefits carriers unlock valuable insights and streamline operations from customer service to fraud detection.
Carriers have spent a long time focusing on true group products, with little to no end-customer engagement — let alone personalization. With a group-centric model entrenched into the core of their business, doing an immediate about-face to a customer-centric approach simply wasn’t feasible.
The recent shifts in employee benefits — and the resulting demand on benefit providers’ technology capabilities — means benefits insurers must make fast-paced tech upgrades to keep up. Without the right underlying technology, these enhancements can be difficult to implement, deploy, and manage.
Ambition is going to be vital during insurance’s next stage of evolution. Today ambitious insurers are building customer experience as a way to differentiate themselves, expanding products and partnering across an ever-expanding ecosystem to bring new value to customers’ lives.
Tony Grosso explores how the insurance industry has changed over the past decade and how technology will either be the super power for your growth or your achilles heal.
In 2022, data is the lifeblood of your business decisions. And while there’s no shortage of data in the insurance industry — think: claims data,...
Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping...