Frustrating user portals in insurance hurt more than you brand: they slow down service, drive up costs, and push customers away. Here’s how to fix it.
Good User Portals Aren’t a Luxury. They’re a Lifeline.
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Digital Experience Platform (DXP)
Leading vs Lagging: Insurance Trends to Watch in 2025
Learn about the five key trends that will shape the insurance industry in 2025, and how insurers can adapt and thrive in this rapidly changing landscape.
Insurance technology trends that are reshaping the industry
The rise of intelligent automation, APIs, AI, IoT and advanced analytics are driving rapid adoption of embedded insurance, visual claims and usage-based insurance (UBI).
EIS at ITC 2022: All About the Customer Experience
ITC 2022 was one of the most well-attended shows in years. Carriers, MGAs, TPA, analysts, and vendors of all sizes were in abundant attendance, and...
You’re buying Software Wrong and How to Fix It
Are requests for proposals actually meaningful and useful, or just another exercise in “covering your assets”? In the hilarious first episode of...
What kind of legacy do you want to leave? Not one of legacy systems
While everyone talks about digital transformation and moving away from legacy platforms, few insurers are doing what it takes to stay ahead of...
AI and claims automation: The secret sauce for customer retention?
Our acquisition of Metromile’s Enterprise Business Solutions (EBS) coincided with a recent report from Accenture and a spate of LinkedIn posts from...
How CloudCore and SaaS changes the game for insurance
We caught up with Steve O’Connor, EIS’ EVP of managed services, to discuss his vision for CloudCore and how his team will change the game for EIS customers.
Eight points of reflection on insurance
Key observations on what’s next for the insurance software industry and on helping insurers unlock their true potential.
Live from Insurtech Insights Europe: Insurance is at a tipping point
As coretech and insurtechs help insurance transform, at Insurtech Insights Europe, the talk is that insurance is at a turning point.
How a persona-based DXP can create customized user experiences
In today’s rapidly changing insurance landscape, all eyes are on the customer. They are empowered. And they have more control than ever before – of...
Why personalization is the next imperative for life insurance innovators
Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened,...
Circle of life: How building ecosystems can expand your life insurance business’ reach
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. Customers are demanding insurers reimagine the...
Next Billing Wave: Solving Real-World Billing Challenges to Create Exceptional Customer Experiences
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...
Good User Portals Aren’t a Luxury. They’re a Lifeline.
Frustrating user portals in insurance hurt more than you brand: they slow down service, drive up costs, and push customers away. Here’s how to fix it.
Leading vs Lagging: Insurance Trends to Watch in 2025
Learn about the five key trends that will shape the insurance industry in 2025, and how insurers can adapt and thrive in this rapidly changing landscape.
Insurance technology trends that are reshaping the industry
The rise of intelligent automation, APIs, AI, IoT and advanced analytics are driving rapid adoption of embedded insurance, visual claims and usage-based insurance (UBI).
EIS at ITC 2022: All About the Customer Experience
ITC 2022 was one of the most well-attended shows in years. Carriers, MGAs, TPA, analysts, and vendors of all sizes were in abundant attendance, and...
You’re buying Software Wrong and How to Fix It
Are requests for proposals actually meaningful and useful, or just another exercise in “covering your assets”? In the hilarious first episode of...
What kind of legacy do you want to leave? Not one of legacy systems
While everyone talks about digital transformation and moving away from legacy platforms, few insurers are doing what it takes to stay ahead of...
AI and claims automation: The secret sauce for customer retention?
Our acquisition of Metromile’s Enterprise Business Solutions (EBS) coincided with a recent report from Accenture and a spate of LinkedIn posts from...
How CloudCore and SaaS changes the game for insurance
We caught up with Steve O’Connor, EIS’ EVP of managed services, to discuss his vision for CloudCore and how his team will change the game for EIS customers.
Eight points of reflection on insurance
Key observations on what’s next for the insurance software industry and on helping insurers unlock their true potential.
Live from Insurtech Insights Europe: Insurance is at a tipping point
As coretech and insurtechs help insurance transform, at Insurtech Insights Europe, the talk is that insurance is at a turning point.
How a persona-based DXP can create customized user experiences
In today’s rapidly changing insurance landscape, all eyes are on the customer. They are empowered. And they have more control than ever before – of...
Why personalization is the next imperative for life insurance innovators
Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened,...
Circle of life: How building ecosystems can expand your life insurance business’ reach
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. Customers are demanding insurers reimagine the...
Next Billing Wave: Solving Real-World Billing Challenges to Create Exceptional Customer Experiences
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...