From optimizing productivity, digitizing distribution, and building a resilient enterprise, today’s insurers are facing several challenges. To...
Solutions consulting’s role in the future of insurance
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Customer Experience
Debunking the myths of low-code/no-code technology
Low-code/no-code technology is a huge buzzword in today’s insurance market. Seemingly every vendor is either talking about it or claiming to have...
Convenience and simplicity are the keys to a better dental plan member experience
Over the last year, the National Association of Dental Plans (NADP)’s future of dental care task force studied emerging industry trends to assess...
Why personalization is the next imperative for life insurance innovators
Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened,...
Top 3 considerations for replacing core legacy systems in health insurance
Are you still relying on inefficient, outdated legacy technology systems out of fear that upgrading will be too risky? If you are, this is likely...
The time is now: Successfully navigating the shift to digital benefits enrollment
Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping...
Coretech: The interconnected, customer-centric model for today’s P&C insurers
Legacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact,...
Circle of life: How building ecosystems can expand your life insurance business’ reach
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. In 2021, customers are demanding insurers...
What the insurance industry can learn from the leadership of Ted Lasso (part 1)
As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the...
Creating a Better Consumer Journey in Healthcare Insurance
Let's look at two scenarios we've all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for...
How P&C Insurers are Driving Customer Loyalty through Digitization
Customer loyalty is no longer a given, especially in the highly competitive property and casualty market. If they’re faced with a tedious...
Successfully Navigating the Evolving European Bancassurance Landscape
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully...
The Power of Partnerships in Insurance’s Customer-Centric Evolution
From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly...
Why Health and Dental Insurers Need Better Plan Flexibility
Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
6 Technology Traits that Separate Life Insurance Leaders from Laggards
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
For Health Plans, A Seamless Customer Journey Means Adding Dental and Vision Insurance
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
Embedded Insurance: Coverage When You Need It, Where You Need It
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Exceeding Customer Experience Expectations with Speed and Agility
Every insurance professional knows they’re in the risk business. But in 2021, insurance leaders know that selling any consumer product also puts...
How Old-School Thinking is Holding Dental Insurance Technology Back
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
7 Steps to a Successful Core System Transformation for Life Insurers
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
Reimagine Life Insurance: How Digital Transformation Will Recast the Role of Agents
As digital self-service tools and apps have emerged, many tasks traditionally performed by agents are being digitized and automated. Will agents...
Digital Transformation Arrives for Life Insurers
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
How Legacy Systems are Hindering the Healthcare Insurance Experience
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Reimagine Life Insurance: 5 Stats to Help Life Insurers Captivate Millennials
Despite being a prime demographic target, millennials have eluded life insurers. To win over this generation, insurers must design products and...
Legacy is History: Disruption at the Doorstep of Health Insurers
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
Solutions consulting’s role in the future of insurance
From optimizing productivity, digitizing distribution, and building a resilient enterprise, today’s insurers are facing several challenges. To...
Debunking the myths of low-code/no-code technology
Low-code/no-code technology is a huge buzzword in today’s insurance market. Seemingly every vendor is either talking about it or claiming to have...
Convenience and simplicity are the keys to a better dental plan member experience
Over the last year, the National Association of Dental Plans (NADP)’s future of dental care task force studied emerging industry trends to assess...
Why personalization is the next imperative for life insurance innovators
Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened,...
Top 3 considerations for replacing core legacy systems in health insurance
Are you still relying on inefficient, outdated legacy technology systems out of fear that upgrading will be too risky? If you are, this is likely...
The time is now: Successfully navigating the shift to digital benefits enrollment
Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping...
Coretech: The interconnected, customer-centric model for today’s P&C insurers
Legacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact,...
Circle of life: How building ecosystems can expand your life insurance business’ reach
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. In 2021, customers are demanding insurers...
What the insurance industry can learn from the leadership of Ted Lasso (part 1)
As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the...
Creating a Better Consumer Journey in Healthcare Insurance
Let's look at two scenarios we've all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for...
How P&C Insurers are Driving Customer Loyalty through Digitization
Customer loyalty is no longer a given, especially in the highly competitive property and casualty market. If they’re faced with a tedious...
Successfully Navigating the Evolving European Bancassurance Landscape
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully...
The Power of Partnerships in Insurance’s Customer-Centric Evolution
From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly...
Why Health and Dental Insurers Need Better Plan Flexibility
Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
6 Technology Traits that Separate Life Insurance Leaders from Laggards
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
For Health Plans, A Seamless Customer Journey Means Adding Dental and Vision Insurance
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
Embedded Insurance: Coverage When You Need It, Where You Need It
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Exceeding Customer Experience Expectations with Speed and Agility
Every insurance professional knows they’re in the risk business. But in 2021, insurance leaders know that selling any consumer product also puts...
How Old-School Thinking is Holding Dental Insurance Technology Back
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
7 Steps to a Successful Core System Transformation for Life Insurers
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
Reimagine Life Insurance: How Digital Transformation Will Recast the Role of Agents
As digital self-service tools and apps have emerged, many tasks traditionally performed by agents are being digitized and automated. Will agents...
Digital Transformation Arrives for Life Insurers
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
How Legacy Systems are Hindering the Healthcare Insurance Experience
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Reimagine Life Insurance: 5 Stats to Help Life Insurers Captivate Millennials
Despite being a prime demographic target, millennials have eluded life insurers. To win over this generation, insurers must design products and...
Legacy is History: Disruption at the Doorstep of Health Insurers
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
