After 80 years of growth and a solid reputation as one of the top insurers in Canada, this major P&C insurer had built an impressive book of business across multiple lines and brands.
To match their sprawling success, they also had a sprawling tech footprint that was becoming harder to manage… and realized that because of the complexity, they couldn’t keep pace with evolving customer expectations or the demands of modern insurance.
To keep their competitive edge, they knew something had to change.
When the Complexity of Success Became too Much
This insurer’s reach spans into nearly every Canadian province. Their portfolio includes everything from auto and property to group benefits, life, and critical illness.
Maintaining seamless operations and delivering a top-tier customer experience at that scale was hard, especially when their tech stack was a mix of systems built at different times for different purposes.
They needed consistency, agility, and intelligent integration, so they decided to move their core operations onto EIS OneSuiteTM, starting with their auto insurance policies.
Better for the Insurer: Shifting Onto a Better Tech Architecture
They selected EIS OneSuite as their new foundation. Built on a cloud-native, API-first architecture that works the way modern insurance should, EIS could give them the operational efficiency their hodgepodge of older core systems couldn’t.
The transformation for their auto lines included:
- Generating more than one million new auto quotes annually via call centers
- Adding 700,000+ digital quotes per year through online channels
- Supporting 40 million+ digital interactions each year across the ecosystem
And it’s not stopping there. Their home insurance policies are next in line to transition onto EIS.
But beyond just using better technology, the insurer could run all their brands on a single platform, improve the customer journey, and build the agility needed to respond quickly to market shifts.
Better for the Customer, Too: Truly Omnichannel Experiences
Lots of companies talk about providing a better omnichannel customer experience, but this insurer now has the technical backend to make it real.
By aligning front-end and back-end processes on a single digital core, they’ve built a true omnichannel experience that serves customers consistently whether they visit online, use the app, or call the customer service number.
The difference is real-time access to accurate data, fluid handoffs between channels, and tools that empower agents and service reps. It’s the kind of transformation that shows up in both NPS scores and operational efficiency.
Download the Case Study
This P&C giant’s journey with EIS demonstrates how strategic digital transformation can future-proof a business, streamline operations, and elevate customer experiences. Their success is a testament to the power of a unified, cloud-native core system to simplify an increasingly complex insurer landscape.
To learn more about the challenges they faced, the specifics of their implementation, and the results they achieved, read the full case study here.
