At EIS, we’re committed to providing insurers across all lines with a foundation for effortless innovation. The power and versatility of EIS OneSuiteTM, our cloud-native, digital-first core platform, lets us do that.
But as much as we’re unafraid to say this ourselves — because we know our tech backs it up — it’s always so meaningful when major voices in the industry help us spread the word.
We’re incredibly proud that Gallagher Re highlighted us as a case study subject of their first Global Insurtech Report for 2025. While their mention of EIS OneSuite focuses on our value to auto carriers, it also shows how the platform can benefit any ambitious insurer.
Gallagher Re’s Insurtech Report: The Basics
The latest Global Insurtech Report is just one of many ways the reinsurance brokerage and advisory firm Gallagher Re shows that they have their finger firmly on the industry’s pulse.
Their 2025 report series, starting with this entry on the auto sector, centers on the role of AI solutions and the technologies that support or complement them. Machine learning, data entry and classification, predictive analytics, large language models, and automation represent the most impactful AI use cases.
Over 60% of the insurtech funding deals from Q1 2025 went to AI-centric companies. Considering that total global insurtech funding is up 91% from the same period last year, that’s a clear sign of industry interest.
The EIS OneSuite Impact on AI Projects
EIS OneSuite helps auto insurers build a firm foundation for taking AI initiatives out of the DevOps garage and onto the racetrack. This begins with the inherent flexibility of the OneSuite architecture, which gives auto carriers the data fluidity and integration AI-driven products need.
But as we’ve often said, a laser focus on maximizing customer value is key to success across all insurance. Given the highly competitive, price-driven nature of auto insurance, any failure to connect with the customer can cause them to switch carriers.
Complete Data Visibility = Better Customer Engagement
EIS CustomerCore® provides comprehensive, intelligent data management. It organizes customer data into linear profiles, detailing consumers’ entire purchase history with carriers.
Thanks to the seamless integration EIS OneSuite provides, AI customer service tools always have real-time access to a unified view of relevant, accurate customer data. The context this offers not only improves chatbot prompts, but also gives human service agents the knowledge they need to quickly personalize customer conversations.
Data inside CustomerCore can also inform dynamic pricing and risk analysis in AI-driven policy underwriting. Customers get auto coverage that’s tailored to their actual driving behavior — for example, better rates when they consistently drive safely.
Automation-Driven Efficiency = More Confident Customers
In addition to customer service, EIS OneSuite allows automation-driven improvements to auto insurers’ other customer-facing processes. The platform’s support for workflow automation lets routine claims skip unnecessary steps for faster resolution and ensures invoices and payment reminders never miss a beat.
Further, OneSuite can easily integrate with AI-powered fraud detection and risk assessment tools. Such systems minimize claims leakage and improve customer trust by lowering the odds of unfairly denied claims.
Auto insurers using OneSuite know customers appreciate the benefits EIS OneSuite brings, because they’ve made their voices heard: On average, EIS clients see a 40% increase in Net Promoter Score after implementing the platform.
The Foundation for an AI-Fueled Future (and Present)
Gallagher Re’s insight-rich, meticulously researched Global Insurtech Report has much more to tell not only about EIS, but also the bigger picture of AI and insurtech for auto carriers. Anyone seeking reliable analysis on this corner of the industry shouldn’t hesitate to read it.
Read the full report here.
