EIS Suite v10 for Accident & Health

I'm very pleased to announce the general availability and completion of version 10 of EIS Suite™. Version 10 is the culmination of 12 months of effort from EIS Group employees from all corners of the globe. It demonstrates our continuing commitment to help insurance carriers innovate and operate like a tech company: fast, simple, and agile.

2020: The Year Coretech Meets Insurtech

Insurtech’s promise was that it would support innovation through contemporary customer experiences and emerging business models. The truth is that insurtechs are just one part of diverse insurance ecosystems and require something more than legacy core systems to achieve their potential. They need “coretech.” And in 2020, they can get it.

You Can Do What? A Zero Data Entry, Bot-Enabled Quote, Buy and Claim?

 Forget “15 minutes could save you 15% on car insurance.” This popular insurance advertising meme makes me want to ask wouldn’t your customers prefer to save not only more time and money, but the effort also? This is precisely the new value that is being achieved with new digital engagement technologies, and customers like it.

It’s Groundhog Day for Benefits Enrollment Technology

Photo courtesy of http://bit.ly/1tVwkpT

On February 2, Groundhog Day, something different happened at the annual LIMRA Enrollment Technology Strategy Seminar (ETSS). For the last three years, EIS Group has sponsored ETSS and each year, the latest approaches and challenges to benefits enrollment are discussed. But just as the venerable Punxsutawney Phil himself is prone to do, each year the attendees see their long shadows – of legacy technology constraints – and withdraw to comfortable, insulated dens rather than embrace an early spring of much-needed change. Not this year. For the first time, the conference coalesced around the root cause of enrollment problems: connectivity.

7 Essential Technologies for Engaging Insurance Customers

You got the email. “We need to improve our customer experience. Our conversion and retention numbers are down. What can you do?”  In fact, you got several emails and briefings from marketing and line-of-business leaders, and you were copied on a complaint from a key producer citing frustrated policyholders. You know what it will take, but how do you explain in a simple and concise way to peers that it will entail a whole new level of integration between your sales, marketing, and core systems?

360° Customer View: You Can Look, but Can You Touch?

Like the lives of so many celebrities and reality show families, whose relationships and daily interactions are splashed across our screens, insurers’ views of their customers present the same frustrating dilemma: sometimes they want to reach into the customers’ world and try to help influence decisions. But just like on TV, it seems today’s insurers can look, but aren’t actually touching their customers. True customer engagement continues to evade even the savviest of carriers. 

Are We Still Talking About Suite vs Best of Breed?

It has been a perennial topic. Much has been said and copious ink spilt on the suite vs best-of-breed core system debate. Adding to it, I recently participated in a webinar hosted by Insurance Networking News entitled “Have Suites Won the Policy Admin War?” It reviewed the pros and cons of implementing full suite core systems vs integrating various best-of-breed solutions. But this time I found it hard to repress the thought: “Why are we still talking about this? The war is indeed over. “