Learn about the five key trends that will shape the insurance industry in 2025, and how insurers can adapt and thrive in this rapidly changing landscape.
Leading vs Lagging: Insurance Trends to Watch in 2025
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Customer Experience
InsTech.ie Insights: Data is Every Insurer’s Not-So-Secret Weapon
Insurers have loads of data, but is it easily accessible and actionable? Learn how to leverage data to improve customer experiences and drive growth.
InsTech.ie Insights: Get Laser-Focused on Customer Needs
In this blog, we discuss the key takeaways from an event hosted by EIS and InsTech.ie, where industry experts shared insights on creating outstanding customer experiences in the insurance industry.
3 Reasons Why Being Policy-Centric is a Customer Disservice
Policy-centric insurance models prioritize policy sales over customer experience, but this approach can lead to several issues that negatively impact customer satisfaction and business growth.
4 Major Inefficiencies Caused by Traditional Insurance Core Systems
Outdated core systems can cause major inefficiencies for insurers. Learn how EIS Suite™ can help streamline operations and boost the bottom line.
4 Questions Every Insurance CEO Should Ask Their CIO
We’ll discuss four key questions CEOs and CIOs should ask to ensure their core system transformation is impactful and future-proof.
Event-Driven Insurance Technology = Better Claims Handling & Better Benefits Insurance
Learn how event-driven architecture can streamline claims processing and improve customer satisfaction for workplace benefits insurers.
APIs vs. EDIs: Which Are Better For Ambitious Insurers?
Seamless data integration and transfer using APIs is the key to improving the user experience for group benefits insurers.
AI Fatigue vs AI Enthusiasm: Real-World Impacts on Claims Processing
Learn how EIS’s AI-powered insurance platform, ClaimSmart™, helps insurers save millions annually by detecting fraud, streamlining claims, and improving customer experiences.
The Devil is in the (Data) Details: Unleashing Future-Proof Insurance via Customer-Centric Data Management
Learn how insurers can use customer-centric data management to improve customer experience, operational efficiency, and leverage AI for better outcomes.
4 Protection Insurers Slashing Costs & Saving Time With EIS Suite
See what other protection carriers have accomplished with EIS Suite: launching products quickly, decreasing operations time, and improving customer experience.
Why Combine Group & Individual Policies Onto a Single Platform?
By consolidating group and individual policies into one platform, insurers can provide simpler, streamlined user experiences.
How Event-Driven Architecture Benefits Protection Insurers & Their Customers
From increasing personalisation to improving customer experience, this event-driven architecture helps insurers increase & automate customer retention.
How Protection Insurers Can Opt Out of a Price-Driven Market & Still Win Business
Though protection insurance is increasingly price-driven, insurers don’t necessarily have to race their competitors to the bottom.
Achieving Future-Proof Agility Isn’t as Complex as It Seems
Though migration can be a complex undertaking for insurers, they have promising platform options to consider.
Achieve Customer Centricity & FCA Compliance By Solving for Dual System Operations
As protection insurance becomes more customer driven, the lack of support for dual system operations is especially ripe for a solution.
The Digitisation & Automation of Everything, Even Insurance
Customer expectations are at an all-time high. Learn how your tech stack can rise to — and exceed — these standards by going truly digital.
The About-Face From Group-Centricity to Customer-Centricity: The Pursuit of Better Transformation in Benefits Insurance
Carriers have spent a long time focusing on true group products, with little to no end-customer engagement — let alone personalization. With a group-centric model entrenched into the core of their business, doing an immediate about-face to a customer-centric approach simply wasn’t feasible.
The AI Surge in Insurance: What’s the Real Story?
To put it lightly, AI, machine learning, generative AI, and language learning models (LLM) have caused a storm in the business market – including in insurance. It’s left insurers grappling with some pretty big questions. Let’s navigate the noise and pinpoint the real story of AI in insurance today.
Why Ambition is Essential to the Future of Insurance
Ambition is going to be vital during insurance’s next stage of evolution. Today ambitious insurers are building customer experience as a way to differentiate themselves, expanding products and partnering across an ever-expanding ecosystem to bring new value to customers’ lives.
Delivering a personalized insurance customer experience
How insurers leverage human centricity to build a personalized insurance customer experience that meets today’s market demands.
Ambitious insurers: Differentiating through value creation
For insurers, balancing premium, investment and income against exposure has always been a challenge, adding CX to the mix raises the difficulty.
How to Supercharge Underwriting
How successful underwriters are adapting to new data, AI, and ecosystems to harmonize data and forecast models, identify fraud, and optimize performance.
Beyond the hype: Four real-world use cases for AI/ML in the insurance industry
Four artificial intelligence and machine learning opportunities that will reshape insurance.
Super Sexy APIs and more on Coretalk, the late night insurance talk show for ambitious insurers
The rise of intelligent automation, APIs, AI, IoT and advanced analytics are driving rapid adoption of embedded insurance, visual claims and usage-based insurance (UBI).
Leading vs Lagging: Insurance Trends to Watch in 2025
Learn about the five key trends that will shape the insurance industry in 2025, and how insurers can adapt and thrive in this rapidly changing landscape.
InsTech.ie Insights: Data is Every Insurer’s Not-So-Secret Weapon
Insurers have loads of data, but is it easily accessible and actionable? Learn how to leverage data to improve customer experiences and drive growth.
InsTech.ie Insights: Get Laser-Focused on Customer Needs
In this blog, we discuss the key takeaways from an event hosted by EIS and InsTech.ie, where industry experts shared insights on creating outstanding customer experiences in the insurance industry.
3 Reasons Why Being Policy-Centric is a Customer Disservice
Policy-centric insurance models prioritize policy sales over customer experience, but this approach can lead to several issues that negatively impact customer satisfaction and business growth.
4 Major Inefficiencies Caused by Traditional Insurance Core Systems
Outdated core systems can cause major inefficiencies for insurers. Learn how EIS Suite™ can help streamline operations and boost the bottom line.
4 Questions Every Insurance CEO Should Ask Their CIO
We’ll discuss four key questions CEOs and CIOs should ask to ensure their core system transformation is impactful and future-proof.
Event-Driven Insurance Technology = Better Claims Handling & Better Benefits Insurance
Learn how event-driven architecture can streamline claims processing and improve customer satisfaction for workplace benefits insurers.
APIs vs. EDIs: Which Are Better For Ambitious Insurers?
Seamless data integration and transfer using APIs is the key to improving the user experience for group benefits insurers.
AI Fatigue vs AI Enthusiasm: Real-World Impacts on Claims Processing
Learn how EIS’s AI-powered insurance platform, ClaimSmart™, helps insurers save millions annually by detecting fraud, streamlining claims, and improving customer experiences.
The Devil is in the (Data) Details: Unleashing Future-Proof Insurance via Customer-Centric Data Management
Learn how insurers can use customer-centric data management to improve customer experience, operational efficiency, and leverage AI for better outcomes.
4 Protection Insurers Slashing Costs & Saving Time With EIS Suite
See what other protection carriers have accomplished with EIS Suite: launching products quickly, decreasing operations time, and improving customer experience.
Why Combine Group & Individual Policies Onto a Single Platform?
By consolidating group and individual policies into one platform, insurers can provide simpler, streamlined user experiences.
How Event-Driven Architecture Benefits Protection Insurers & Their Customers
From increasing personalisation to improving customer experience, this event-driven architecture helps insurers increase & automate customer retention.
How Protection Insurers Can Opt Out of a Price-Driven Market & Still Win Business
Though protection insurance is increasingly price-driven, insurers don’t necessarily have to race their competitors to the bottom.
Achieving Future-Proof Agility Isn’t as Complex as It Seems
Though migration can be a complex undertaking for insurers, they have promising platform options to consider.
Achieve Customer Centricity & FCA Compliance By Solving for Dual System Operations
As protection insurance becomes more customer driven, the lack of support for dual system operations is especially ripe for a solution.
The Digitisation & Automation of Everything, Even Insurance
Customer expectations are at an all-time high. Learn how your tech stack can rise to — and exceed — these standards by going truly digital.
The About-Face From Group-Centricity to Customer-Centricity: The Pursuit of Better Transformation in Benefits Insurance
Carriers have spent a long time focusing on true group products, with little to no end-customer engagement — let alone personalization. With a group-centric model entrenched into the core of their business, doing an immediate about-face to a customer-centric approach simply wasn’t feasible.
The AI Surge in Insurance: What’s the Real Story?
To put it lightly, AI, machine learning, generative AI, and language learning models (LLM) have caused a storm in the business market – including in insurance. It’s left insurers grappling with some pretty big questions. Let’s navigate the noise and pinpoint the real story of AI in insurance today.
Why Ambition is Essential to the Future of Insurance
Ambition is going to be vital during insurance’s next stage of evolution. Today ambitious insurers are building customer experience as a way to differentiate themselves, expanding products and partnering across an ever-expanding ecosystem to bring new value to customers’ lives.
Delivering a personalized insurance customer experience
How insurers leverage human centricity to build a personalized insurance customer experience that meets today’s market demands.
Ambitious insurers: Differentiating through value creation
For insurers, balancing premium, investment and income against exposure has always been a challenge, adding CX to the mix raises the difficulty.
How to Supercharge Underwriting
How successful underwriters are adapting to new data, AI, and ecosystems to harmonize data and forecast models, identify fraud, and optimize performance.
Beyond the hype: Four real-world use cases for AI/ML in the insurance industry
Four artificial intelligence and machine learning opportunities that will reshape insurance.
Super Sexy APIs and more on Coretalk, the late night insurance talk show for ambitious insurers
The rise of intelligent automation, APIs, AI, IoT and advanced analytics are driving rapid adoption of embedded insurance, visual claims and usage-based insurance (UBI).