Dental insurers circle the ancillary benefits market and consider a modular platform approach

Guardian’s head of direct to consumer talks about the opportunities and challenges of D2C

EIS Group now offers insurers the industry's largest number of core-connected digital APIs in an open architecture to drive digital experience and integration

As insurers learn to adapt to the digital age, the supporting technologies continue to evolve. The ground we are building on is shifting because computing itself is changing, and a new era of computing is upon us.

DevOps provides agility and less disruption from transformation and upgrades

Insurers can connect to digital ecosystems and power smart, real-time user experience – what is needed is a cloud-native approach to apps and infrastructure

It’s no secret that insurers must transform their organizations to compete in the experience-driven digital economy, with its new and evolving ecosystems. What is less well-understood is the fundamental technology shift required to reach prospective customers with updated products leveraging new partners and data while building engagement with existing customers.

Successful customer-focused insurance business models require embracing the ubiquity of cloud innovations and leveraging the power of cloud-native design for enterprise applications

As we move inexorably forward into a digital future, many companies are giving hefty consideration to how well they’re keeping pace with developing technologies. Overwhelmingly their answer is “Poorly.” Nearly all of those surveyed agreed on the importance of digital transformation; 95 percent say customers and end-users should have truly unique experiences and 80 percent worry about their companies being left behind if they couldn’t. What can we do better? Try a more integrated approach.

You have heard a lot – likely an awful lot – about the ways advances in technology are impacting customer experience in the insurance industry: how they drive service beyond what customers expect by adapting with them as their lives change, by managing changes to their plans and policies with ease, and by offering a consistent experience across platforms and interactions. All that’s needed is to tap into it, right? Not so fast, say those in the trenches.