Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
Why Health and Dental Insurers Need Better Plan Flexibility
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Digital Transformation
6 Technology Traits that Separate Life Insurance Leaders from Laggards
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
For Health Plans, A Seamless Customer Journey Means Adding Dental and Vision Insurance
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
Embedded Insurance: Coverage When You Need It, Where You Need It
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Exceeding Customer Experience Expectations with Speed and Agility
Every insurance professional knows they’re in the risk business. But in 2021, insurance leaders know that selling any consumer product also puts...
How Old-School Thinking is Holding Dental Insurance Technology Back
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
7 Steps to a Successful Core System Transformation for Life Insurers
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
Digital Transformation Arrives for Life Insurers
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
How Legacy Systems are Hindering the Healthcare Insurance Experience
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Legacy is History: Disruption at the Doorstep of Health Insurers
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
Full Speed Ahead: Why Metromile and Others are Adopting Insurance Core Systems to Win in an Autonomous Vehicle World
Advances in driverless cars and the accompanying infrastructure just keep rolling toward their inevitable widespread availability. Most recently,...
Life Insurance Reimagined: New Distribution Models Promote Health and Wellness
Bundles, partners, and ecosystems are the modern foundation for creating the one-stop shopping experiences critical to your future success With...
Desjardins General Insurance Group taps EIS and Microsoft to Deliver Cloud-Native Digital Transformation and Business Value
In one of the largest cloud deployments of insurance core systems, DGIG is transforming personal lines products and enhancing the customer and agent...
Rewriting the Rules of Underwriting in Life Insurance
From health records and credit scores to social media posts and biometrics, vast volumes of customer data are generated every second. Life insurers...
Full Speed Ahead: Opportunities and Challenges in a Driverless Paradigm
When gold standard companies in the high-tech and automotive industries start teaming up to accelerate the commercialization of driverless cars, you...
SaaS for Insurance: The Key to Meeting Policyholder and Insurer Needs
A SaaS platform can help insurers reduce the internal resources needed to maintain a core software platform while preserving the security and...
Bring Insurance Products to Market Faster With Low Code/No Code Tools
Insurers that can build, test, and launch products quickly will gain significant competitive advantages, and low code/no code tools are their go-to...
Partner Smarter: The Basics of Building a Life Insurance Ecosystem
Life insurers increasingly recognize that partnerships and ecosystems offer exciting potential for product innovation, improved customer experience,...
Life Insurance Reimagined: How to Boost Customer Acquisition in a Changing World
Adopting new strategies and making the right investments enables you to significantly improve customer targeting and conversion. Even before the...
Design Thinkers: Champions of Usability and Customer Experience
The insurance value chain is complex, and the principles governing products, processes, and decisions have complex mathematical and legal...
Life Insurance Reimagined: From Direct Debits to Customer Relationships and Ecosystems
To differentiate themselves, life insurers need to offer value-added services, a streamlined customer experience, and leverage technology to...
Full Speed Ahead: The Shape of Vehicle Risk in a Driverless World
Part 2 in a Series With road testing of driverless vehicles now underway across North America, and more pilots on the horizon, it’s no wonder...
Next Billing Wave: Solving Real-World Billing Challenges to Create Exceptional Customer Experiences
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...
Life Insurance Reimagined: Personalized Products and Pricing Benefit Customers and Insurers
Few dispute that purchasing life insurance still lags behind other customer experiences. In fact, according to The 2020 Insurer Compass report, less...
Reimagining Life Insurance and the Customer Experience with Personalization, APIs, and SaaS
Life insurance has traditionally been a transaction-focused industry: customer buys policy, customer pays bill, insurer pays claim. But like many...
Why Health and Dental Insurers Need Better Plan Flexibility
Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
6 Technology Traits that Separate Life Insurance Leaders from Laggards
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
For Health Plans, A Seamless Customer Journey Means Adding Dental and Vision Insurance
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
Embedded Insurance: Coverage When You Need It, Where You Need It
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Exceeding Customer Experience Expectations with Speed and Agility
Every insurance professional knows they’re in the risk business. But in 2021, insurance leaders know that selling any consumer product also puts...
How Old-School Thinking is Holding Dental Insurance Technology Back
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
7 Steps to a Successful Core System Transformation for Life Insurers
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
Digital Transformation Arrives for Life Insurers
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
How Legacy Systems are Hindering the Healthcare Insurance Experience
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Legacy is History: Disruption at the Doorstep of Health Insurers
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
Full Speed Ahead: Why Metromile and Others are Adopting Insurance Core Systems to Win in an Autonomous Vehicle World
Advances in driverless cars and the accompanying infrastructure just keep rolling toward their inevitable widespread availability. Most recently,...
Life Insurance Reimagined: New Distribution Models Promote Health and Wellness
Bundles, partners, and ecosystems are the modern foundation for creating the one-stop shopping experiences critical to your future success With...
Desjardins General Insurance Group taps EIS and Microsoft to Deliver Cloud-Native Digital Transformation and Business Value
In one of the largest cloud deployments of insurance core systems, DGIG is transforming personal lines products and enhancing the customer and agent...
Rewriting the Rules of Underwriting in Life Insurance
From health records and credit scores to social media posts and biometrics, vast volumes of customer data are generated every second. Life insurers...
Full Speed Ahead: Opportunities and Challenges in a Driverless Paradigm
When gold standard companies in the high-tech and automotive industries start teaming up to accelerate the commercialization of driverless cars, you...
SaaS for Insurance: The Key to Meeting Policyholder and Insurer Needs
A SaaS platform can help insurers reduce the internal resources needed to maintain a core software platform while preserving the security and...
Bring Insurance Products to Market Faster With Low Code/No Code Tools
Insurers that can build, test, and launch products quickly will gain significant competitive advantages, and low code/no code tools are their go-to...
Partner Smarter: The Basics of Building a Life Insurance Ecosystem
Life insurers increasingly recognize that partnerships and ecosystems offer exciting potential for product innovation, improved customer experience,...
Life Insurance Reimagined: How to Boost Customer Acquisition in a Changing World
Adopting new strategies and making the right investments enables you to significantly improve customer targeting and conversion. Even before the...
Design Thinkers: Champions of Usability and Customer Experience
The insurance value chain is complex, and the principles governing products, processes, and decisions have complex mathematical and legal...
Life Insurance Reimagined: From Direct Debits to Customer Relationships and Ecosystems
To differentiate themselves, life insurers need to offer value-added services, a streamlined customer experience, and leverage technology to...
Full Speed Ahead: The Shape of Vehicle Risk in a Driverless World
Part 2 in a Series With road testing of driverless vehicles now underway across North America, and more pilots on the horizon, it’s no wonder...
Next Billing Wave: Solving Real-World Billing Challenges to Create Exceptional Customer Experiences
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...
Life Insurance Reimagined: Personalized Products and Pricing Benefit Customers and Insurers
Few dispute that purchasing life insurance still lags behind other customer experiences. In fact, according to The 2020 Insurer Compass report, less...
Reimagining Life Insurance and the Customer Experience with Personalization, APIs, and SaaS
Life insurance has traditionally been a transaction-focused industry: customer buys policy, customer pays bill, insurer pays claim. But like many...