As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the...
The COVID-19 pandemic heightened awareness around managing employee leaves of absence and associated regulations. In fact, according to a recent...
Let's look at two scenarios we've all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for...
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully...
From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly...
Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
As digital self-service tools and apps have emerged, many tasks traditionally performed by agents are being digitized and automated. Will agents...
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Despite being a prime demographic target, millennials have eluded life insurers. To win over this generation, insurers must design products and...
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
Advances in driverless cars and the accompanying infrastructure just keep rolling toward their inevitable widespread availability. Most recently,...
From health records and credit scores to social media posts and biometrics, vast volumes of customer data are generated every second. Life insurers...
When gold standard companies in the high-tech and automotive industries start teaming up to accelerate the commercialization of driverless cars, you...
Insurers that can build, test, and launch products quickly will gain significant competitive advantages, and low code/no code tools are their go-to...
Life insurers increasingly recognize that partnerships and ecosystems offer exciting potential for product innovation, improved customer experience,...
Adopting new strategies and making the right investments enables you to significantly improve customer targeting and conversion. Even before the...
To differentiate themselves, life insurers need to offer value-added services, a streamlined customer experience, and leverage technology to...
Part 2 in a Series With road testing of driverless vehicles now underway across North America, and more pilots on the horizon, it’s no wonder...
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...
As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the...
The COVID-19 pandemic heightened awareness around managing employee leaves of absence and associated regulations. In fact, according to a recent...
Let's look at two scenarios we've all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for...
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully...
From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly...
Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect...
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers...
Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are...
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home...
Dental insurance CIOs and CTOs are often stuck in old technology processes. Improving their prospects means fully embracing new Agile technologies...
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here...
As digital self-service tools and apps have emerged, many tasks traditionally performed by agents are being digitized and automated. Will agents...
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A...
Legacy systems are the anchor that’s preventing healthcare insurance executives from moving forward. Here’s why removing those systems creates a...
Despite being a prime demographic target, millennials have eluded life insurers. To win over this generation, insurers must design products and...
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big...
Advances in driverless cars and the accompanying infrastructure just keep rolling toward their inevitable widespread availability. Most recently,...
From health records and credit scores to social media posts and biometrics, vast volumes of customer data are generated every second. Life insurers...
When gold standard companies in the high-tech and automotive industries start teaming up to accelerate the commercialization of driverless cars, you...
Insurers that can build, test, and launch products quickly will gain significant competitive advantages, and low code/no code tools are their go-to...
Life insurers increasingly recognize that partnerships and ecosystems offer exciting potential for product innovation, improved customer experience,...
Adopting new strategies and making the right investments enables you to significantly improve customer targeting and conversion. Even before the...
To differentiate themselves, life insurers need to offer value-added services, a streamlined customer experience, and leverage technology to...
Part 2 in a Series With road testing of driverless vehicles now underway across North America, and more pilots on the horizon, it’s no wonder...
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and...