Industry Insights
Latest posts
How Event-Driven Architecture Benefits Protection Insurers & Their Customers
From increasing personalisation to improving customer experience, this event-driven architecture helps insurers increase & automate customer retention.
How Protection Insurers Can Opt Out of a Price-Driven Market & Still Win Business
Though protection insurance is increasingly price-driven, insurers don’t necessarily have to race their competitors to the bottom.
Achieving Future-Proof Agility Isn’t as Complex as It Seems
Though migration can be a complex undertaking for insurers, they have promising platform options to consider.
Stay ahead with the latest insights right in your inbox:
Keep reading
The Guardian Journey to Direct to Consumer (4-minute video)
Guardian’s head of direct to consumer talks about the opportunities and challenges of D2C Shifts in workplace demographics combined with the...
1,100 Digital APIs and Counting – Build a New Insurance Experience
EIS now offers insurers the industry's largest number of core-connected digital APIs in an open architecture to drive digital experience and...
What 8 Computing Trends Should Insurers be Watching?
As insurers learn to adapt to the digital age, the supporting technologies continue to evolve. The ground we are building on is shifting because...
Why Your Policy Administration System Needs a New Job Description
PAS gets a redefinition as new data sources, AI, ML, and recommendation engines change the insurance offer lifecycle The very notion of what has...
Why DevOps Matters for Insurers
DevOps provides agility and less disruption from transformation and upgrades Speed, time to market, and innovation are taking hold in the insurance...
Ecosystems and analytics: How cloud-native helps insurers win at a new game
Insurers can connect to digital ecosystems and power smart, real-time user experience – what is needed is a cloud-native approach to apps and...
8 Tech Essentials Digital Insurers Can’t Do Without
It’s no secret that insurers must transform their organizations to compete in the experience-driven digital economy, with its new and evolving...
LIMRA Attendees Divine the Impacts of Industry Disruption on the Benefits Sector
A key theme at LIMRA’s recent Group and Worksite Benefits Conference was how carriers could adapt to the disruption swirling about the insurance...
Why Insurers’ Digital Strategies Depend on the Cloud
Successful customer-focused insurance business models require embracing the ubiquity of cloud innovations and leveraging the power of cloud-native...
Congratulations to AIG Canada on Celent Model Insurer Award
On-time and under-budget delivery of 27 A&H coverages within four LOBs in less than 11 months and great leaps in operational efficiency win...
Benefits small business expansion? 5 questions to ask and 7 must-haves
Are you a benefits insurer planning to move down market? How will you win in the small case, small business market? Here are 5 questions to ask...
State of Play: Legacy Modernization Progress and Pitfalls for Benefits Insurers
Observations on legacy modernization trends for benefits insurers in Novarica’s new report Since health care reform and the explosion of voluntary...
APIs and the New Role of Benefits Enrollment
A very similar, consistent theme emerged in sessions throughout LIMRA’s recent Enrollment Tech conference. Insurance companies want to be at a place...
Will you find the small case benefits market distribution you need?
Your distribution engine powers sales, but the fuel you need for each market segment differs. The capabilities you need to support voluntary sales...
Avoid Digital Disarray: 8 Tech Essentials of an Insurer Approach to Digital
As we move inexorably forward into a digital future, many companies are giving hefty consideration to how well they’re keeping pace with developing...
Five Business Capabilities Essential to Personalized Digital Experiences
You have heard a lot – likely an awful lot – about the ways advances in technology are impacting customer experience in the insurance industry: how...
EIS Recognized as a Visionary in Gartner’s Magic Quadrant for P&C Core Platforms, North America
2017 has been a heady year for insurance technology. The widespread embrace of new digital experience solutions, the explosion of interest in AI,...
Going Digital? Customer Expectations have Big Implications
As insurers drive to expand and grow in an increasingly digital marketplace, it is understood that excellent customer service is no longer a...
Insurance Disruption Managed with Agile + DevOps + Cloud
Few would dispute that in the long history of insurance there has been a disruption in the fundamental process around how carriers acquire, service...
Is Mass Personalization Your Key to Winning on Main Street?
How to make your benefits products a good fit for small businesses Looked at from a marketing lens, my personal truth is that I am a demographic of...
Where Do Insurers Get the Highest Value from Cloud Operations?
DevOps and the cloud are powering change and delivering business value to insurers, as CSAA Insurance Group discovered via an automated testing...
You Can Do What? A Zero Data Entry, Bot-Enabled Quote, Buy and Claim?
Forget “15 minutes could save you 15% on car insurance.” This popular insurance advertising meme makes me want to ask wouldn’t your customers prefer...
Is Small the New Big? Small Businesses are Opportunity for Benefits Insurers
You have surely heard it said that small businesses are the growth engine for America. Today, the phrase has a special ring to it for benefits...
A Lesson in Adapting and Surviving ACA Disruption for Benefits Insurers
Something normal happened during Mardi Gras this year in New Orleans. Amongst all the chaos, a conference broke out. Workplace Benefits Renaissance...
In Season: Technology Advances and Standards Ripen Cloud Option for Insurers
Think you have heard all you need to know about the benefits of cloud deployment of enterprise solutions? Get ready for more because cloud is...