As enterprise software evolves from cloud-hosted to cloud-native architectures, systems deployed even a few years ago will need to be replaced to support innovation, speed-to-market, and increasingly sophisticated expectations around customer experience.
Author, advisor, and innovation expert Chunka Mui offers observations on insurance, digital transformation in the time of COVID-19, insurtech investment, and how one insurer seized the opportunity during the crash of 2008
Against the backdrop of a global pandemic, insurers are doubling down on their commitments to digital transformation. Robert Mulligan, president and CEO of Renaissance Life and Health Insurance Company of America, and Guardian Group’s technology leader for product and claims Chip Bunker participated in a discussion led by Mike Connor, CEO and co-founder of the Silicon Valley Insurance Accelerator, and facilitated by EIS EVP of worldwide professional services Jim Caruso.
Just weeks ago, we reached out to announce the general availability and completion of version 10 of EIS Suite™. That message focused on the features and advantages for Accident & Health insurers.
With coretech, cloud, and continuous integration/continuous delivery, the days of disruptive updates to insurance core systems are in the rearview.
I'm very pleased to announce the general availability and completion of version 10 of EIS Suite™. Version 10 is the culmination of 12 months of effort from EIS Group employees from all corners of the globe. It demonstrates our continuing commitment to help insurance carriers innovate and operate like a tech company: fast, simple, and agile.
Some things are greater than the sum of their parts. ENGAGE 2020, our upcoming customer event, is one of them.
Insurtech’s promise was that it would support innovation through contemporary customer experiences and emerging business models. The truth is that insurtechs are just one part of diverse insurance ecosystems and require something more than legacy core systems to achieve their potential. They need “coretech.” And in 2020, they can get it.
2017 has been a heady year for insurance technology. The widespread embrace of new digital experience solutions, the explosion of interest in AI, and the rapid absorption of new insurtech by mainstream insurers have helped provide extra momentum. It has brought into sharp relief the inextricable relationship between systems of record and systems of engagement and the need for platforms that foster that relationship. Creating just such a platform has been at the heart of EIS Group’s technology approach. For this reason, it is hugely gratifying to find ourselves recognized as a Visionary in Gartner’s “Magic Quadrant for P&C Core Platforms, North America”*, which is “an update of the ‘Magic Quadrant for Property and Casualty Insurance Policy Management Modules, North America’ published in January 2016."
How smart do insurers have to be to engage customers? Just how much customer data from sources near and far and how much analysis of customer behavior is necessary to create an effective engagement model? The answer may as well be, “How much money are you willing to spend?” Overlooked, however, is the fact that core systems data is actually customer insight lying in plain sight. How can insurers get at it and use it for intelligent engagement? Why must they?